GoToAssist Desktop Streaming
Sometimes the frustration of network or software problems reaches fever pitch because the problem you see is difficult to explain, especially when you don’t know the technical terms that are familiar to our help desk experts. Understanding your frustration and desiring to remedy your challenges as quickly as possible, HighTower offers Citrix GoToAssist at no additional charge.
This desktop streaming product lets you and a member of our support team view the same computer screen. With an eyeful of your workstation or network administrator desktop, our help desk staff can identify your problem and propose a quick cure. This makes the HighTower support function more efficient, but it also saves you money. GoToAssist gets us on the same page immediately and nearly always yields a more rapid resolution than we can find through conversation alone.
GoToAssist also is leveraged when our customers have implemented new programs. When you need assistance in learning all of a new product’s benefits—and using them to increase your productivity and efficiency — a HighTower help desk employee will expose you to his or her desktop view. From this shared perspective, you’ll receive the ultimate instruction, one that engages multiple senses, from hearing to sight to the touch of your keyboard as you progress through the lessons.
If you would like to connect with our support team via GoToAssist or would like to find out more about this techonology, please contact us at 888-583-3000.