Your indispensable business partner: The web.

Wouldn't it be great if there was an ERP system that had the ability to deliver not only an Ecommerce site that is fully and natively integrated with your back end information, but also included a customer center and partner center? It IS nice, and it's called NetSuite.

The On-Demand Ecommerce Solutions

 
One Application | Web Store | Website Building and Hosting | Analytics
Customer Self-Service | Accounting / Financials | Marketing Tools

Single system for ecommerce, accounting/ERP, CRM
NetSuite lets you run your entire ecommerce business more efficiently -- your Web store, inventory management, order fulfillment, and accounting systems, as well as your customer relationship management software. NetSuite also enables you to deliver an intuitive, "Amazon.com-like" experience for your customers and to better manage and grow your entire business with a single system.

In order to make the most of an online channel, companies need the tools to gather, analyze and leverage key data about their back- and front-office operations, vendors and partners, and most importantly, their customers. NetSuite's ecommerce offering makes this possible.

NetSuite's Integrated Ecommerce Solution Features Include: *
 
- Ecommerce, Website Hosting
- Built-in Web Site Analytics & Reporting
- Accounting
- Inventory, Order Fulfillment
- Marketing, Sales, Support
- Partner Relationship Management
 

One Application


NetSuite is the one business application you need to run your ecommerce business. NetSuite makes it simpler to manage your online business better.

Dramatically reduce the hassles of running your business
With NetSuite, you'll never have to enter the same information twice. You can say goodbye to the hassles of juggling multiple systems, with no more re-keying information, manually importing and exporting data between separate applications, and toggling between systems trying to figure out what's going on.

Improve accuracy and efficiency
Because NetSuite automates more of your business and manages everything in real-time, it eliminates the errors that are unavoidable when juggling multiple separate systems. Now you, your customers and your vendor partners always know exactly what's going on with every order. Automated processes and better accuracy means faster orders, more satisfied customers and lower operational costs.

Save more money and use fewer IT resources
NetSuite Ecommerce customers report major cost savings and efficiencies in managing their operations. NetSuite is simple to implement and maintain, and more affordable to manage than the combination of business applications you presently have assembled to manage your business.

Make better, faster business decisions
Armed with a 360-degree view of your customers and a complete, real-time view of your entire operations, you can make better, faster decisions. And you spend more time improving and growing your business instead of managing your systems.

Benefit from the world's most configurable and customizable ASP
The NetSuite philosophy is to allow our customers to configure their systems to meet the company profile without the need for costly IT and developer overhead. If you have further extended needs or requirements, NetSuite is easily modified via our SuiteFlex.

 

Web Store


NetSuite provides a full-featured Web store that provides customers with a simple, accurate online shopping experience. NetSuite ensures high levels of service with lower costs for your online retail business from the first purchase through to return purchases.

Shopping and Merchandising Tools
NetSuite's Web capabilities include secure shopping cart functionality, integrated real-time credit card processing with multi-level fraud protection, coupons, cross-selling and more. Promotional URLs allow you to customize the URLs of your Web pages to make them easy for customers to remember. The site can also be tailored to focus on B2B or B2C commerce. Furthermore, you can offer customers the option of paying via credit card, or being invoiced, with all credit terms managed within the system. NetSuite gives you all the functionality to give your online retail business a high-end Web presence -- and it's easier to maintain.

Integrated, Real-time Inventory Management
If you sell products, customers shopping on your site are able to view real-time inventory, and see if items are out of stock or if they can be back-ordered. Inventory management is easy as any changes made in the back-office will automatically reflect on your site. You can manage and track inventory across multiple warehouse locations. Different price levels and volume discounts can be offered to different customers.

Seamless Order Management and Fulfillment
Store orders are automatically entered into the accounting system, routed to the appropriate personal, and inventory is reduced ?eliminating manual steps and cumbersome exports to other systems. NetSuite automates all aspects of the pick, pack and ship process and provides order visibility throughout the entire order cycle. NetSuite even automates drop shipping, eliminating the need for managing inventory yourself and the complications of communicating orders to your fulfillment partners. And you easily monitor and manage the status of all orders from your Dashboard.

Integrated FedEx®Shipping/UPS Online®Tools
NetSuite was the first application vendor with seamless integration with FedEx®Shipping and UPS Online®Tools providing real-time shipping rates, automated barcode generation and insystem shipment tracking for domestic and international shipping.

 

Website Building and Hosting


With NetSuite, you can build your Web site from the ground up with simple-to-use tools that create high-impact sites. You can even turn your existing, static Web site into a high-performance, database-driven ecommerce site.

Attractive and Customizable Store Fronts
With NetSuite, you can set your website apart with out-of-thebox templates that allow you to choose from a variety of layout styles and designs. For those with more sophisticated needs, you can upload your own HTML files to create a unique website look, and you can customize site elements such as headers, footers, tab bars, sidebars and content wrappers. Forms are easily set up to capture leads or gather inquiries. Best of all, no HTML expertise is required to set-up or manage your NetSuite website.

Hosting & Publishing Capabilities
We can host your website for you, or you can host it with another provider. By using smart tags, you can convert static sites into dynamic pages, pulling any key business data from the database. Publish unique content to your site, including documents, catalog items, or employee directories. A comprehensive permission system allows you to publish to an individual customer or group of customers, department, or group. If you have an existing website, you can overlay NetSuite ecommerce functionality over your existing third party hosted website.

Site Search
Site Search is the new Navigation. Recent studies show that about 80 percent of all online users head straight for the search button when browsing a site, with the remaining 20 percent of users navigating sites by following different links to the content of their choice. Given that most users want fast, easy access to searchable information, it's imperative that ecommerce companies deliver enhanced search capabilities. After all, savvy users who can't find the content they need quickly defect to other Web sites.

 

Analytics and Reporting


NetSuite lets you move from manual, paper-based purchasing to lower cost, higher control automated purchasing. NetSuite streamlines purchasing saving you money that goes straight to your bottom line.

Shopping Activity Reports
Increase your website sales by following up with abandoned carts, improving customer conversion ratios, and understanding the purchase ratio of specific items. Review your cart abandonment rate for any time frame. Monitor your conversion rates and see how many of your visitors registered on your site and how many of them completed a purchase. View shopping activity analysis reports that show you on an item-by-item basis the ratio of cart additions to orders.

Customer-specific Site Activity
Unique to NetSuite, you can drill-down to an individual customer record and review all of that customer's activities on your site. You can see their shopping cart contents, their pages viewed, their referring URL and keyword, their click-stream paths, the dates of their first and last visits, and much more. This allows you to create marketing campaigns that target shoppers based on their specific browsing patterns, to close sales more efficiently, and to provide very personalized service to your customers. For instance, you can send out a marketing campaign to all visitors who viewed a specific page on your site, and also include a coupon that is only sent to visitors who added that item to their shopping cart. You can also call your customers directly and close sales by knowing exactly what products they are interested in.

Operations & Financial Reports
NetSuite lets you monitor the pulse of your operations with real-time Key Performance Indicators on your role-based Dashboards. For more detailed financial reports from sales to margins, to inventory turnover through accounts receivable and onward, NetSuite reporting is incredibly flexible, giving you easier access to the information you need and delivering it in the format you prefer.

 

Customer Self-Service


NetSuite delivers 24/7 global customer self-service that drives service levels up and operating costs down.

Self-Service
Give your customers a higher level of self-service. Every NetSuite website comes with a password-protected customer center that allows each of your customers to login and review all their orders and issues. Customers can log in and view every order they have ever placed along with its shipping status. Customers can also request returns, repeat past orders, view quotes, and make payments. This means higher satisfaction for your customers and lower support costs for you.

Online Support
Using NetSuite's integrated customer support functionality, customers can submit support issues to you, and from within the customer center view every support response you have ever provided them.

 

Accounting / Financials


NetSuite accounting and financial tools serve as the solid foundation for your growing business. A host of cost-management tools will also help to guide your profitable growth.

Integrated Accounting
The backbone of any business is financial management. NetSuite was built from the ground up with accounting at the core of the company.

Paperless Purchasing
NetSuite manages the entire procurement process from paperless requisition and workflow-driven approval, to automated purchase order creation, through receipt, matching, and payment.

Award Winning Capabilities
From Forbes to PC Magazine through Inc. Magazine and eWeek, NetSuite has been ranked #1 for functionality, technology and ease of use among online business management software providers. That's why NetSuite has been named the fastest-growing business software company in the United States.

Simple and Reliable
NetSuite accounting was designed with ease of use in mind and accuracy, control and reporting at the core of company operations.

Accountability with Visibility
NetSuite accounting maintains a complete audit trail of all reports and transactions giving you security and control of your system and letting you maintain control and accountability of those in your business.

 

Marketing Tools


NetSuite provides ecommerce companies with the online marketing tools they need to broaden their reach and grow their business including paid and natural search, high volume e-mail campaigns, all of which have real-time performance and ROI analytics.

Search Engine Optimization
NetSuite's ecommerce solutions include cutting edge tools which create search engine friendly pages and allow you to easily optimize certain portions of your site.

Paid Search Engine Marketing
With NetSuite's ecommerce solution, you can report on all paid search keyword buys down to the keyword and search engine, in real-time. Most importantly, NetSuite provides closed-loop analysis of leads driven by paid search campaigns from the time a user click on your ad to the actual purchase.

Affiliate Management
Manage your affiliate relationships more efficiently with NetSuite. Track leads back to the affiliate that sent them to you, then view all of their sales activity and associate it to the affiliate.

Cross-Selling
Unlike traditional CRM packages, NetSuite allows you to view the full purchase history for all customers, helping to improve crossselling. NetSuite also offers customer segmentation capabilities to let you target groups with such criteria as state, zip code, company size or specific industry.

Online Lead Forms
NetSuite's lead management capabilities, combined with a full view of your customer data, allow you to analyze all your marketing efforts, obtain accurate lead conversion rates and better assess ROI. Lead tracking capabilities allow you to follow the progress of a sale at each step of the way ?from lead to opportunity to final sale.

E-mail Marketing
NetSuite is the market's first and only CRM solution that truly maximizes all your e-mail marketing efforts. NetSuite provides target segment creation, creative development and campaign execution, and mass e-mailing capability with virtually unlimited volumes per campaign.

Campaign Tracking and Analysis
Using NetSuite, you can create highly targeted campaigns based on your customers' purchase histories and support cases. In this way, you can not only meet customer needs, but also anticipate them. Plus, NetSuite helps you optimize your marketing campaigns on the fly by providing real-time ROI and performance reports on your personalized Dashboard.

Targeted Customer Segmentation
NetSuite updates information on customer segments and profiles based on the constant input of new data. Plus, it mines that data continuously for better business intelligence.

Referral, Lead Source, & Promotional Code Tracking
NetSuite also lets you design promotional discounts and track them via promotional codes. With NetSuite, you can track leads and referrals by medium (purchase lists, print media, or TV), by types of leads (company size, industry, etc.), or by the promotional offer.

Web Analytics
Using NetSuite, ecommerce companies no longer need to outsource data collection and analysis of their Web site to a third party vendor. NetSuite automatically tracks data generated through its own key reports in-system, such as conversion statistics, visitor activity, and number of page hits. NetSuite also generates the reports, and manages and stores the information for you.

* Some features sold in add-on modules.



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